Refund & Returns Policy

At Kitchenix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process to assist you.

30-Day Return Window

You may request a return within 30 days of receiving your order. After this period, we may not be able to process your return.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • A valid proof of purchase (order confirmation or receipt) is required

Items that do not meet these criteria may be declined.

How to Request a Return

To initiate a return, please contact our support team:

Email: support@kitchenix.shop

Once your request is approved, we will provide:

  • Return instructions
  • Return shipping details (and label, if applicable)

Return Address: 26 Mowbray Ave, Bay Shore, New York 11706, United States

⚠️ Please note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

We recommend checking your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods (such as food, plants, or flowers)
  • Customized or personalized items
  • Personal care and hygiene products
  • Hazardous materials or flammable goods

If you are unsure whether your item qualifies, feel free to contact us.

Sale Items & Gift Cards

Items purchased on sale and gift cards are non-refundable and cannot be returned.

Exchanges

If you wish to exchange an item, we recommend returning the original product first. Once approved, you can place a new order for the desired item.

European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.

Returned items must be:

  • Unused and in original condition
  • With tags and packaging intact
  • Accompanied by proof of purchase

Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval status.

  • Approved refunds will be issued to your original payment method
  • Refunds are processed within 14 business days after approval
  • Processing time may vary depending on your bank or card provider

If you have not received your refund after this period, please contact us.

Contact Information

  • Email: support@kitchenix.shop
  • Phone: +1 (646) 980-5451
  • Address: 26 Mowbray Ave, Bay Shore, New York 11706, United States