Refund & Returns Policy
Kitchenix, your satisfaction matters to us. We want you to feel confident when shopping with us, and we’re here to help if your purchase doesn’t meet your expectations.
Return Window
You may request a return within 30 days of receiving your order. We accept returns for both defective and non-defective products, provided the item is new and in its original condition.
Return Eligibility
To qualify for a return, the product must be:
- New and unused
- In its original condition and packaging
- Accompanied by proof of purchase, if requested
- Items that do not meet these requirements may not be eligible for a return.
How to Return an Item
If you would like to return a product, please contact our customer support team for assistance with the return process. Returns can be sent by mail or brought to our store, where applicable.
A free return shipping label is included in the package. There are no restocking fees or additional return charges.
Exchanges
We accept exchanges for eligible products. Please contact our customer support team to arrange an exchange and receive instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed within 10 days. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.
Defective or Damaged Products
If your item arrives defective, damaged, or incorrect, please contact us so we can help resolve the issue. We’ll guide you through the next steps for a return, refund, or exchange.
Contact Us
Have questions about a return, refund, or exchange? Our customer support team is happy to help.
Contact Information
- Email: support@kitchenix.shop
- Phone: +1 (518) 617-1503
- Address: 41 E Main St, Bay Shore, New York 11706, United States